FAQ Help Center

We’re here to help!
Find answers to the most common questions about orders, shipping, returns, warranty, and more.
If you still need assistance, feel free to contact our support team anytime.

Warranty Program

We provide warranty coverage for manufacturing defects on all eligible products.
If you receive a damaged or faulty item, we’ll replace it or provide a refund.

Email us at support@jkglobalstore.com with your order number, photos of the issue, and a short description.
Our team will review the request and respond within 24–48 hours.

 

We offer standard, express, and priority shipping options depending on your location.
Shipping details are shown at checkout.

You can return items within 7 days of delivery. Products must be unused and in original packaging.

Free shipping applies only to outgoing orders. Return shipping costs depend on the item and reason for return.

Gift cards are available on our website in various amounts. Simply choose the amount and proceed to checkout

Only one coupon code may be used per order unless otherwise stated during a promotion.

Can’t Find Answer?

Contact our team at support@jkglobalstore.com — we’re here to help!

Returns & Exchanges

Yes! Returns and exchanges are accepted within 30 days of delivery.
Some products may have category-specific rules.

  • Contact us via email

  • Receive return instructions

  • Ship the item

  • Receive your refund or replacement once processed

Yes, we frequently run seasonal sales and special promotions.
Join our email list for early access.

We operate exclusively online. This allows us to offer global shipping and lower prices.

If your original order included a discount, we try to honor it for exchanges whenever possible.

Send us a message — our support team will respond within 24 hours.

Yes! We ship worldwide.

Gift cards are available on our website in various amounts. Simply choose the amount and proceed to checkout.

We don’t currently have physical stores. All returns must be processed via mail.

Subscribe to our newsletter or follow our social media pages.

Yes! We deliver to most countries. Shipping times vary by destination.

Shipping & Recent Orders

We use trusted carriers such as USPS, UPS, FedEx, DHL, and regional partners depending on location.

Sometimes carriers mark an item delivered a few hours early.
Check with neighbors or your mailbox — if still missing, contact us and we’ll assist.

Delivery typically takes 7–15 business days, depending on your country and shipping method.

Business days are Monday to Friday, excluding public holidays.

You’ll receive a confirmation email with a tracking number as soon as your order is dispatched.

Tracking may take 24–72 hours to update as the package moves through carrier systems.
If no update appears after 3 days, contact our support team.